Return Policy Page

At Kartrow, we value your trust and aim to provide a hassle-free shopping experience. This policy outlines the terms for order cancellations, returns, and refunds.

1. Order Cancellations

• Orders can be cancelled only before they are shipped.

• Once shipped, the order cannot be cancelled.

• To cancel, please contact us immediately at support@kartrow.com with your order ID.

2. 7-Day Return & Refund Policy

We offer a 7-day refund policy from the date of delivery.

✅ Eligible for Return/Refund (within 7 days):

• Wrong item delivered.

• Damaged or defective product.

• Missing items in the package.

• Product not as described on Kartrow.com.

❌ Not Eligible for Return/Refund:

• Items returned after 7 days of delivery.

• Products used, damaged, or altered by the customer.

• Clearance, sale, or promotional items (unless defective).

• Returns due to change of mind or dislike of product.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you about approval/rejection.

• Approved refunds will be processed within 7–10 business days to your original payment method.

• Depending on your bank/payment provider, it may take extra time for the refund to reflect.

4. How to Request a Refund

1. Email us at support@kartrow.com within 7 days of delivery.

2. Include your order ID, reason for return/refund, and product images (if applicable).

3. Our support team will assist you with the return pickup or shipping instructions.

5. Contact Us

For cancellation or refund queries, reach us at:
? Email: support@kartrow.com
? Phone: 7977845799